Privacy Policy for Lift

Effective Date: 8/13/2024

1. Introduction

Welcome to Lift: Bahirdar. Your privacy is a top priority for us, and we are committed to safeguarding your personal information. This Privacy Policy describes how we collect, use, and protect your data when you use our app. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, and profile picture for account setup, identification, and support.
• Login Credentials: Securely stored username and password to allow access to the app.
• Location Data: Real-time location information to facilitate ride-sharing and connect passengers with nearby drivers.
• Vehicle Information: Vehicle details like plate number, driver’s license, and ID for driver accounts to ensure compliance and safety.
• Usage Data: Information about your interactions with the app, including ride history, preferences, and settings.

3. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and improve our services.
• Facilitate ride-sharing and connect drivers with passengers.
• Personalize app features based on user behavior and feedback.
• Send important notifications related to your rides, promotions, and updates.
• Ensure the safety and security of our users and prevent unauthorized access.
• Comply with legal obligations and resolve any disputes.

4. How We Share Your Information

We may share your data with third parties only in the following cases:

• Drivers and Passengers: To facilitate communication between passengers and drivers.
• Service Providers: Trusted third-party companies that assist us with payment processing, customer support, and analytics services.
• Legal Authorities: When required by law or to protect our rights and the rights of others.

We do not sell your personal information to third parties.

5. Data Security

We implement stringent security measures, including encryption, to protect your data from unauthorized access, disclosure, or destruction. While we strive to protect your personal information, please note that no internet-based service can guarantee complete security.

6. Your Rights

You have the following rights concerning your personal information:

• Access, Update, or Delete: Access, update, or request the deletion of your personal data.
• Opt-Out: Opt out of receiving promotional communications.
• Data Portability: Request a copy of the information we hold about you.
• Withdraw Consent: Withdraw consent for our processing of your data, where applicable.

To exercise these rights, please contact us at liftbahrdarplc@gmail.com.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, and resolve any disputes. Data is securely deleted once it is no longer needed.

8. Children’s Privacy

Our app is not intended for children under 13 years of age, and we do not knowingly collect personal data from children. If we become aware of data collection from a child under 13, we will promptly delete that information.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Privacy Policy within the app and on our website, along with the new effective date.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LIFT Holdings
Email: liftbahrdarplc@gmail.com
Phone: +251918715338